ISO 20000-1 software that proves you run IT services like a grown-up
Enterprise buyers procuring managed IT increasingly demand ISO/IEC 20000-1 alongside ISO 27001. ISO-STANDARD.app is the SME-priced workspace that builds your Service Management System (SMS), evidences the process fabric, and gives buyers a Trust Center they can verify — without an ITIL consultancy contract.
Why 20000-1 matters commercially
ISO/IEC 20000-1 tells your buyer that when they hand you their production estate, you actually have processes — not a group chat. That's why it appears on RFPs alongside ISO 27001 for MSPs, managed SaaS operations and outsourced IT.
Small providers usually run genuinely good operations but can't evidence them. 20000-1 done properly turns institutional muscle memory into artifacts a buyer can inspect and a certification body can audit.
What's in the box
SMS scope & service catalogue
Incident / problem / change processes
Configuration management
Service reporting & reviews
Supplier & customer management
Integrated with ISO 27001
Why MSPs and managed-SaaS providers pick us
How buyers verify you — in minutes, not weeks
Buyers procuring managed IT want proof your processes exist AND that they run. Both live here.
- Step 1
Publish SMS scope on your Trust Center
Prospective buyers see the services you cover, current SLAs and certification status — before the first call.
- Step 2
Share the service review pack
Route the last monthly review under NDA: SLA achievement, incidents, changes and improvement actions.
- Step 3
Answer the operational questionnaire
Every answer backed by process artifacts — RACI, workflows, CAB records — not marketing copy.
- Step 4
Prove ongoing operation
Management review, internal audit and CAPA cycles are logged and dated; the surveillance audit becomes documentation, not archaeology.
The artifacts buyers actually ask for
Every artifact below is generated inside the workspace, versioned, timestamped and shareable via a signed link — no last-minute PDF assembly, no "wait, which version did I send them?"
Who it's for
Pain: Every new tender asks for both ISO 27001 and ISO 20000-1 — you have the first, not the second.
With ISO-STANDARD.app: A single workspace that reuses your ISMS evidence for the SMS, so you can announce a target certification date in the bid response.
Pain: Your customer wants monthly service reviews with named owners, SLAs and improvement actions — currently a spreadsheet-and-hope.
With ISO-STANDARD.app: Pre-built review pack, service catalogue and SLA tracking — reviews stop being an all-day preparation exercise.
Pain: You've adopted ITIL practices informally, but there's no evidence a certifying body will accept.
With ISO-STANDARD.app: Framework-aligned records for every practice — incident, change, problem, config — with the audit trail auditors expect.
"We used to lose two days a month preparing customer service reviews. The one-click pack means we deliver them before the customer asks."
Answers buyers, procurement and auditors want
Does this replace a ticketing system?+
No — you keep your ticketing tool. ISO-STANDARD.app runs the management system around it: scope, SLAs, reviews, audits and continual improvement.
Can it handle multiple customers with different SLAs?+
Yes — services, customers and SLAs are first-class objects; reviews are generated per customer or per service line.
Does it cover ITIL 4 practices?+
Aligned to ITIL 4 vocabulary but focused on ISO 20000-1 clauses. You get certification-grade evidence without the practice-by-practice bloat.
Can we combine this with our ISMS?+
Yes — one workspace, one set of controls and policies, mapped to both standards. The integrated management-system approach is what makes it cost-effective for SMEs.
How does it help me win deals?+
Publishing SMS scope, SLA performance and certification status on your Trust Center makes procurement diligence measurably shorter.
Related
Read the ISO 20000-1 guide. Pair with ISO 27001 or ISO 9001.
Sample ISO 20000-1 evidence you can download now
Redacted samples covering the service-management artifacts auditors and enterprise buyers expect from an SMS.
Successful production database restore into an isolated VPC, RTO/RPO measured against policy with SRE sign-off.
PDF · ISO 27001 A.8.13 · ISO 20000-1 · SOC 2 A1.2
Facilitated ransomware tabletop: participants, decisions, target vs observed timings, gaps identified and closed.
PDF · ISO 27001 A.5.24–27 · SOC 2 CC7.4 · PCI Req 12.10
Reviewer sign-off across AWS, GitHub, Okta, RDS, Datadog, PagerDuty — with findings, remediation and attestation.
PDF · ISO 27001 A.5.15–18 · SOC 2 CC6.2/6.3 · Cyber Essentials
Samples are anonymised for public preview. Real exports carry your workspace branding, signed timestamps and per-control mappings.
One standard, one system — not one system per standard
This standard runs on the same spine as every other: Risk → Control → Owner → Evidence → Audit → Action → Review → Assurance. A control written here can satisfy clauses in the other standards at the same time, so adding a second standard is mostly mapping rather than starting again.
Delivery that is repeatable, measured and improved.
Controlled service delivery
Risks, Annex A controls and evidence buyers and auditors accept.
AI systems inventoried, assessed and governed to the same standard.
How the integrated management system works · Risk, controls and evidence · Product overview
Certification is awarded independently by an accredited certification body following its own audit. iso-standard.app prepares and evidences the management system behind that audit; it is not a certification body.
See how your existing risks, controls and evidence could become one integrated management system
Bring what you already have — a part-finished risk register, a folder of policies, last year's audit findings — and see it mapped across the standards you need.
Prefer a conversation? Email hello@iso-standard.app — a practitioner responds within one business day.