ISO 20000-1 and service management
Service commitments only mean something when changes, incidents and suppliers are controlled and measured. This cluster covers building a service management system that shares its evidence with quality and information security instead of duplicating it.
Start here
The product view lives on ISO 20000-1 software, and the shared spine on risk, controls and evidence.
The standard in practice
Resilience and continuity
Sector reading
Deciding how to run it
Where spreadsheets hold up, and where traceability breaks.
One register across standards, or one system per standard.
What each approach leaves behind after certification.
Scope, configuration effort and who actually operates it.
The other resource clusters
Running ISO 9001, 20000-1, 27001 and 42001 as one system.
Security certification, questionnaires and trust evidence.
AI governance, impact assessment and oversight.
Testing controls, closing actions and reviewing performance.
Running several client management systems from one workspace.
Answers buyers, procurement and auditors want
Is ISO/IEC 20000-1 the same as ITIL?+
No. ITIL is a body of practice guidance; ISO/IEC 20000-1 is a certifiable management system standard for service management. ITIL practices are a common way to meet its requirements, but they are not required.
Who typically needs it?+
Managed service providers, IT service organisations and technology teams whose customers or tenders ask for evidence that services are defined, measured and controlled rather than delivered on goodwill.
How much overlaps with ISO 27001?+
A great deal: change management, incident management, supplier management, capacity, availability, continuity and configuration all appear in both. Held once in a shared control set, the evidence answers both standards.
See how your existing risks, controls and evidence could become one integrated management system
Bring what you already have — a part-finished risk register, a folder of policies, last year's audit findings — and see it mapped across the standards you need.
Prefer a conversation? Email hello@iso-standard.app — a practitioner responds within one business day.